MOT Managers Course
Top 10 Questions & Answers
Prepare for your MOT Managers exam with these frequently asked questions
About the MOT Managers Exam
In this guide you will find the top frequently asked MOT Managers exam questions and answers.
The MOT Training Course exam is multiple choice and below you will see the types of questions that may come up in the final exam.
Exam Details:
- • 35 questions total
- • 75 minutes to complete
- • Multiple choice format
- • Covers all course units
The MOT Managers Course in MOT Test Centre Management has been developed in collaboration with the Driver and Vehicle Standards Agency (DVSA) to give learners the knowledge and skills required to manage MOT Vehicle Test Centres.
Topics Covered in the Exam
The content of this qualification has been designed to reflect the contents of the National Occupational Standards for MOT Managers.
Legislative Compliance
Managing legislative and compliance requirements of a VTS
Customer Service
Dealing with customer service problems and complaints
Staff Development
Developing and supervising staff and quality systems
Sample Exam Questions
Test your knowledge with these 10 questions
Which of these responses are regarded as the principles of customer communication and care?
- A. Eye contact listening showing interest and concern
- B. Eye contact last impression and listening
- C. Providing technical explanation
- D. Understanding the equal opportunities policy at the test station
Which of the following is a requirement when a new tester is employed?
- A. To get evidence of the testers annual training
- B. To get evidence of the testers Level 1 qualification
- C. To get a full evidence the tester is eligible to test
- D. To get the testers employment reference
Which of the following is a requirement of the Health and safety Law?
- A. So Far As reasonably practical prevent accidents from occurring
- B. For staff to develop a better understanding of Health and Safety Law
- C. Prevent all accidents in the vehicle testing station
- D. For a staff member to obtain and maintain an accredited Health and Safety Qualification
What is one way to avoid the reoccurrence of a customer complaint?
- A. Review and revise employment contracts
- B. Review and revise procedures
- C. Refuse to negotiate with the customer
Compliance with the Health and Safety at work Act 1974 applies to;
- A. Employers and employees
- B. The employer only
- C. The department of transport
One method of formally monitoring staff performance is;
- A. Speaking to customers
- B. Getting feedback from colleagues
- C. Checking their overtime hours
- D. Monthly appraisal meetings
What is the period of time during which testers must complete a minimum of 16 hours annual training?
- A. 1 year
- B. 2 years
- C. 3 years
- D. 5 years
Which of the following actions could lead to immediate cessation of authorisation for a vehicle testing station VTS?
- A. Dishonestly issuing a vt20
- B. Missing excessive corrosion on a testable item
- C. Significant errors of judgment
- D. Missing a defect on a testable item
How many days does a customer have to make a complaint against the issue of a VT30?
- A. 3 months
- B. 7 days
- C. 28 days
- D. 14 days
A customer brings to your attention that some of the information on the VTS MOT noticeboard is out of date. What is your next action?
- A. Ignore the customer and carry on with your work
- B. Make a note in your diary to check it next month
- C. Check the noticeboard and ensure that the information is updated
- D. Take the noticeboard down until you have a spare minute to update it
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